Author: Khizar Seo

In today’s digital-first world, customer expectations have evolved. A fast response is no longer enough—customers want personalized, seamless support experiences across every channel. Businesses that deliver this level of service earn loyalty, while those that don’t risk losing customers to more agile competitors. That’s why customer service is no longer just a support function—it’s a strategic pillar of growth. The quality of each service interaction has a direct impact on satisfaction, retention, and brand reputation. This is where Dynamics 365 Customer Service becomes a game-changer. As part of the Microsoft Dynamics 365 suite, it empowers businesses to deliver exceptional service…